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CDMG: The Customer Data Management Group

What problem are we solving?

European Union (EU) regulation has raised the bar with regards to the operating models required to manage wholesale customers.At JWG’s 2008 FORUMS, 55% of 300 participants agreed that a top priority for reducing trading risk was the improvement of poor quality product and customer data. There have been a number of high-profile cases involving customer data breaches and the reputational damage and regulatory fines that have accompanied such breaches; however, there is no industry guidance in this space today. More

Who are we?

CDMG membership is drawn from senior operations, risk and compliance officers from major firms and their suppliers. CDMG includes member firms of the Futures and Options Association (FOA) and the Association for Financial Markets in Europe (AFME) and the Centre of Investigation for Financial Electronic Records (CiFER). More

What do I get through registration or joining-up?

CDMG is a membership organisation. It starts free of charge with retail membership entitling those who are accepted to high-level updates and invitations to events. Paid-up members participate in a detailed research programme which develops the reference solutions to fast-moving and complex problems. Consultants, contractors or industry associations cannot license you the IP to do the job, so why not sign-up today? More

Further Details
What problem are we solving? Who are we? What do I get through registration or joining-up? What is a sturdy breakwater?

Our current publications

Getting value from a single customer view?

[FREE to paid up members] Regulators are asking for it; will the industry exploit it?

This report is based on the JWG team’s research into the implementation of the G20’s plan, and the implications on the management of customer data. A detailed survey was conducted by MarketingCells who made over 3,000 contacts within the target list of firms to get the data. Both MarketingCells and JWG are grateful to the Customer Data Management Group which lent its support to this effort. The research and final report was overseen by PJ Di Giammarino, CEO of JWG.

Maintenance of wholesale customer data

[FREE to registrants] A guide for UK investment firms



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